Terms of Service

These Terms of Service ("Terms") govern your access to and use of the SUSVO website, including all purchases, services, and features made available through it. By visiting our website or placing an order, you agree to comply with these Terms. If you do not agree with any part of these Terms, please discontinue use of our website.

1. Business Information

Business Name: SUSVO
Business Structure: General Partnership (VOF)
KvK Registration Number: 84192712
Owners: Zeynep Öztürk & Hüseyin Öztürk
Business Address:
San Franciscostraat 66
1175RE Lijnden
Netherlands

Email: info@susvo.com

2. Agreement to These Terms

By accessing or using our website, you confirm that:

You are at least 18 years of age or have permission from a parent or legal guardian.
You have the legal capacity to enter into binding agreements.
You will use this website only for lawful purposes and in accordance with these Terms.

If these conditions are not met, you should not use this website or purchase our products.

3. Acceptable Use

When using our website, you agree not to:

Violate any applicable laws or regulations.
Attempt to gain unauthorized access to our systems, customer accounts, or data.
Interfere with the security, operation, or performance of the website.
Upload malicious software, viruses, or harmful code.
Use bots, automated tools, scrapers, or crawlers without our written consent.
Engage in fraudulent, deceptive, abusive, or unlawful activities.

SUSVO reserves the right to suspend or terminate access to the website where these Terms are violated.

4. Product Information

We strive to ensure that all product descriptions, images, specifications, pricing, and availability information are accurate.

However:

Product photographs are provided for illustration purposes and may vary slightly from the actual product.
Colors may appear differently depending on device screens and display settings.
Product information may occasionally be corrected or updated.
Minor variations in materials, finish, or manufacturing may occur.

SUSVO does not guarantee that all website content will always be completely free from inaccuracies or typographical errors.

5. Orders

Submitting an order constitutes an offer to purchase products from SUSVO.

We reserve the right to:

Accept or reject any order.
Cancel orders affected by pricing, inventory, or technical errors.
Refuse suspected fraudulent or unauthorized transactions.
Limit purchase quantities when reasonably necessary.

If payment has already been received for a canceled order, a refund will normally be issued to the original payment method.

6. Prices and Payments

Product prices displayed on our website may change without prior notice.

Orders will only be processed after successful payment authorization. SUSVO reserves the right to refuse or cancel transactions where fraud, unauthorized activity, or payment irregularities are reasonably suspected.

7. Shipping and Delivery

Shipping methods, delivery estimates, shipping costs, and related conditions are described in our Shipping Policy.

Delivery times are estimates only and may be affected by:

Courier delays
Customs processing
Public holidays
Weather conditions
High shipment volumes
Events beyond our reasonable control

SUSVO cannot guarantee exact delivery dates.

8. Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Refund Policy and any mandatory consumer rights available under applicable Dutch and European consumer protection laws.

Customers are encouraged to review the Refund Policy before placing an order.

9. Intellectual Property Rights

Unless otherwise stated, all content available on the SUSVO website is owned by SUSVO or its licensors.

This includes:

Website content
Product descriptions
Images and photography
Logos and branding
Website design and layout
Graphics and illustrations
Marketing materials
Visual elements and icons

These materials are protected by copyright, trademark, and other intellectual property laws.

No content may be copied, reproduced, distributed, modified, republished, or commercially exploited without prior written permission from SUSVO.

10. User Submissions

If you submit reviews, testimonials, photographs, comments, suggestions, or other content through our website, you grant SUSVO a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, and display such content for operational, marketing, and promotional purposes.

You confirm that submitted content:

Is accurate to the best of your knowledge.
Does not infringe the rights of any third party.
Does not contain unlawful, misleading, defamatory, or offensive material.

11. Third-Party Services

Our website may contain links to third-party websites, payment processors, or services.

These services operate independently from SUSVO. We are not responsible for:

Availability of third-party services
Third-party content
Security practices
Privacy policies

Use of third-party services is at your own risk.

12. Privacy

Personal information is collected and processed according to our Privacy Policy.

By using our website, you acknowledge and agree to the practices outlined in that Privacy Policy.

13. Disclaimer of Warranties

To the fullest extent permitted by law, the SUSVO website, products, and services are provided on an "as is" and "as available" basis.

We disclaim all warranties, whether express or implied, including warranties relating to:

Merchantability
Fitness for a particular purpose
Non-infringement
Continuous website availability
Accuracy and completeness of content

We do not guarantee uninterrupted or error-free operation of our website.

14. Limitation of Liability

To the maximum extent permitted by law, SUSVO shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from:

Use of or inability to access the website
Purchases made through the website
Shipping or delivery delays
Technical interruptions
Errors or omissions in website content

Where liability cannot legally be excluded, our maximum liability shall not exceed the amount paid for the relevant order.

15. Indemnification

You agree to indemnify and hold harmless SUSVO, its partners, representatives, employees, and affiliates from any claims, liabilities, losses, damages, costs, or expenses resulting from:

Violation of these Terms
Misuse of the website
Violation of applicable laws
Infringement of third-party rights

16. Changes to These Terms

SUSVO reserves the right to modify these Terms at any time.

Updated Terms become effective immediately upon publication on this website.

Continued use of the website following any changes constitutes acceptance of the revised Terms.

17. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Netherlands.

Any disputes relating to these Terms or your use of this website shall be submitted to the competent courts of the Netherlands, unless mandatory consumer protection laws provide otherwise.

18. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Business Name: SUSVO
Owners: Zeynep Öztürk & Hüseyin Öztürk
KvK Registration Number: 84192712
Business Address:
San Franciscostraat 66
1175RE Lijnden
Netherlands